What changes do you think about China's high-end hotel market in 2017? How did your hotel respond to these changes?
For the past ten years, the high-end hotels develop so fast throughout the mainland of China. In 2017, the quantity almost increased 40%. With the developing of the high-end hotels, the other big trend is the customers become younger in average age. This also forced hotel industry to do more innovation and focusing on the diversified of products, to meet nowadays the requirement of customers.
In 2017, the 9th BRICS summit has been held in Xiamen from September 3rd to 5th, 2017. As the official reception hotel, the Westin Xiamen welcomed the President of Mexico and the President of South Africa. In order to better cooperate with the reception work, we fully increased the software and hardware of our hotel. To enhanced security system. Also, we upgrade the service and promised to offer the excellent experience to every of our guest.T&L：越来越多的高端酒店进驻中国市场，竞争也越来越大，贵酒店有哪些措施应对激烈的竞争环境？
More and more high-end hotels are entering the Chinese market, leading more and more fierce competition. What measures will you take to deal with the fierce competition environment?
With the booming development of hotel industry in Xiamen. The Westin Xiamen need to focus more on our positioning. Actually, we have our unique brand culture. And we will increase the awareness of our life style through more activities. Besides, the product differentiation will be the big method to seize more market share.
What noteworthy cases of service innovation, management innovation, scientific and technological innovation within hotel industry in the past year?
Nowadays, in the information time, the electronization and technicaliation of hotel service and product has been more and more important. In 2017, the Westin Xiamen create and applied the Mobile Check-in and Check-out function. Our guests can reserve the room online directly and do self Check-in and Check-out through mobile. Not only efficient, it also attract more young generations to upgrade their living experience.
What do you think about the hot issue on the contradiction and cooperation between hotel and OTA in 2017?
Online Travel Agency (OTA) already had been the trend. It contributes big part of hotel revenue. The relationship between hotel and OTA should be long term cooperation and mutual benefits. To design more attractive products for OTA will be our method to drive more business in OTA channels.
What’s the most memorable event or accomplishment of your hotel in 2017?
The most important and memorable event in 2017 will be the 9th BRICS in Xiamen. The Westin Xiamen welcomed and did reception work of South Africa’s President and Mexico’s President successfully. We also upgraded and enhanced hotel software and hardware during BRICS period and gained highly appraise from government.
What will be the focus of your hotel in 2018? Do you have any particular plans or ideas?
In 2018, the Westin Xiamen will emphasis our job in maintaining guest loyalty. We will keep focusing on service standard and promise to offer guests the most pleasure staying experience and willing back always. Besides, we will also promote our SPG program and introduce to more guests about that.
Could you sum up in one sentence to introduce what’s the most worthy to be experienced in your hotel to our readers?
There are too many things that you must try in the Westin Xiamen. But if you only allow me to mention one now, personally I will recommend the Up in the Air Dining Room on our 41 floor. Enjoy a private and luxury dining experience with the splendid city view and VIP services.
What’s more, at the Westin Xiamen, you can enjoy the “ Flight@Westin” program. Imagine that you can do the boarding and luggage check-in at hotel lobby directly and go to airport with ease.
What’s your travel plan in 2018? What’s your personal standard to choose a hotel?
My plan for 2018 will be travelling more in China. Since there are many nice places in China and more and more beautiful new resorts opened. I would love to choose some good one with great location and services to stay. Enjoy my time with families.